You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping process. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. You will receive a confirmation email once your cancellation has been successfully processed.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that certain items are non-returnable, including perishable goods, personalized items, and products marked as final sale. Shipping costs are non-refundable, and you will be responsible for paying return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will process your refund within 3-5 business days. The refund will be applied to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
If you returned an item because it was damaged, defective, or incorrect, we will refund the full purchase price plus applicable taxes and original shipping costs. For all other returns, only the item price will be refunded.
Sale items are eligible for refund unless otherwise noted. Gift cards and downloadable software products are non-refundable.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with details of your purchase and refund request. We will investigate the matter and work with our payment processor to resolve any issues.
For bank transfers, please allow up to 10 business days for the refund to be processed. International refunds may take additional time due to currency conversion and international banking procedures.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help!
Address: 4 Orchard Street, Manchester, CT
E-Mail: [email protected]
Phone: +1 241 155 9746
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
